I recently accepted an increase in cover, meaning higher premium

I recently accepted an increase in cover, meaning higher premium. Murphy Law, had a bad patch for a couple of months after that. One of your agents called me recently. Saying she noticed the irregularity and wanted to know if going back to previous premium for a while will help considering that I have been so long with Platinum. It was God sent. I was so grateful because I don't want to loose the cover but was struggling a bit. This is what I call excellent service, truly caring for your customers. ❤️❤️❤️