I received, which I thought a ***** sms about a rate increase over the past weekend, and after emailing Platinum Life on Monday morning, received a clarifying response a few hours later, from an actual person, and not a bot

I received, which I thought a ***** sms about a rate increase over the past weekend, and after emailing Platinum Life on Monday morning, received a clarifying response a few hours later, from an actual person, and not a bot. Thank you to Roxanne Elson, a Client Care Consultant of Platinum Life for her quick 'human' response! You are a biscuit!!