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Alexia
1 reviews | Active since Sept 2025
26 Sept 2025, 12:08
I received excellent service and genuine understanding
I received excellent service and genuine understanding. After losing my job, I could no longer afford my monthly premium. Since I had been a loyal member for many years, they kindly offered to pause my premium and even reduce my rate until I could get back on my feet. I was truly grateful that my policy wasn’t cancelled and that all my years of contributions didn’t go to waste. I would gladly recommend them to my family and friends. Thank you for your support and compassion during this difficult time.
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Replies (1)Platinum Life's replyOfficial
26 Sept 2025, 13:38Dear Alexia,
We truly appreciate your feedback. It’s wonderful to hear that our team could provide understanding, flexibility, and reassurance while helping you navigate this tough time. Your trust and loyalty are very much valued.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
We truly appreciate your feedback. It’s wonderful to hear that our team could provide understanding, flexibility, and reassurance while helping you navigate this tough time. Your trust and loyalty are very much valued.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply26 Sept 2025, 13:38
Official
Dear Alexia,
We truly appreciate your feedback. It’s wonderful to hear that our team could provide understanding, flexibility, and reassurance while helping you navigate this tough time. Your trust and loyalty are very much valued.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
We truly appreciate your feedback. It’s wonderful to hear that our team could provide understanding, flexibility, and reassurance while helping you navigate this tough time. Your trust and loyalty are very much valued.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
