I received an SMS from Platinum Life stating that my debit order will be taken a week earlier due to the December holidays affecting banking

I received an SMS from Platinum Life stating that my debit order will be taken a week earlier due to the December holidays affecting banking. I was ready to fight and called them straight away. I was assisted by Lauren Davis who heard my complaint and after I informed her that my pay day would not change in December, she confirmed that she had changed the date according to the mandate and my account would not be debited before then. Lauren was calm, professional and it was a pleasure dealing with her.