I received a sms with a link to a site (icw a reward) and then experienced a problem, not being able to click on the link

I received a sms with a link to a site (icw a reward) and then experienced a problem, not being able to click on the link. After having had no luck with the rewards company, I emailed Platinum Life who resolved my query speedily. I am very happy with their service and the manner in which my problem was resolved.