AF
Audrey F
1 reviews | Active since Apr 2013
19 Sept 2025, 09:39
I received a sms that I corresponded with Zanele
I received a sms that I corresponded with Zanele. I didn't correspond with her at all. In fact I'm still waiting on Platinum Life to get back to me. Also I've been promised soooo many gifts, none of them arrived or received. Just empty promises
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Platinum Life's replyOfficial
19 Sept 2025, 10:02Dear Audrey,
I have received your review and have looked into this matter on my side.
I can confirm that you contacted our team and spoke to Zanele on the 15th of September 2025 regarding an SMS that was sent to you. She assisted with your request and handled the matter accordingly. I can gladly arrange to send this call through to you.
A consultant from our Client Care team will be in touch to provide more feedback on gifts that have been sent to you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
I can confirm that you contacted our team and spoke to Zanele on the 15th of September 2025 regarding an SMS that was sent to you. She assisted with your request and handled the matter accordingly. I can gladly arrange to send this call through to you.
A consultant from our Client Care team will be in touch to provide more feedback on gifts that have been sent to you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply19 Sept 2025, 10:02
Official
Dear Audrey,
I have received your review and have looked into this matter on my side.
I can confirm that you contacted our team and spoke to Zanele on the 15th of September 2025 regarding an SMS that was sent to you. She assisted with your request and handled the matter accordingly. I can gladly arrange to send this call through to you.
A consultant from our Client Care team will be in touch to provide more feedback on gifts that have been sent to you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
I can confirm that you contacted our team and spoke to Zanele on the 15th of September 2025 regarding an SMS that was sent to you. She assisted with your request and handled the matter accordingly. I can gladly arrange to send this call through to you.
A consultant from our Client Care team will be in touch to provide more feedback on gifts that have been sent to you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor