NN
Nerissa N
1 reviews | Active since Jul 2025
21 Jul 2025, 10:46
I received a message on Friday indicating my premium was in arrears
I received a message on Friday indicating my premium was in arrears. I immediately called the no indicated and received an automated message indicating out of office for team building and to make contact again Monday. First thing Monday I did do. Got through immediately- no waiting. I was provided with the relevant information that I required. It was immediately e mailed to me and I was able to rectify the situation and abound a policy lapse which has been in effect for close to 15 years.
Helpful (0)
Replies (1)0
Replies (1)
Platinum Life's replyOfficial
21 Jul 2025, 10:56Dear Nerissa,
Thank you for your feedback! We're so pleased to hear that you were able to get through quickly and that our team could assist you promptly on Monday. We're especially glad we could help you resolve the matter and avoid any disruption to your long-standing policy. Your trust and continued support over the years mean a great deal to us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your feedback! We're so pleased to hear that you were able to get through quickly and that our team could assist you promptly on Monday. We're especially glad we could help you resolve the matter and avoid any disruption to your long-standing policy. Your trust and continued support over the years mean a great deal to us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply21 Jul 2025, 10:56
Official
Dear Nerissa,
Thank you for your feedback! We're so pleased to hear that you were able to get through quickly and that our team could assist you promptly on Monday. We're especially glad we could help you resolve the matter and avoid any disruption to your long-standing policy. Your trust and continued support over the years mean a great deal to us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your feedback! We're so pleased to hear that you were able to get through quickly and that our team could assist you promptly on Monday. We're especially glad we could help you resolve the matter and avoid any disruption to your long-standing policy. Your trust and continued support over the years mean a great deal to us.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor