BD
Bianca D

1 reviews | Active since Aug 2025

10 Aug 2025, 14:38

I received a courtesy call yesterday minutes before me wanting to call and cancell my policy due to financial constraints

I received a courtesy call yesterday minutes before me wanting to call and cancell my policy due to financial constraints.I was retrenched from my job so my husband took over paying the policy.Due to unforeseen circumstances,my husband who is now also unemployed was unable to help.Platinum life policy is very crucial for me because both my mum and dad who has passed recently have battled cancer.Not being able to afford medical aid,i believe that God forbid,should i get cancer,it will be very hard on my immediate family and having the Platinum Life would help tremendously.The lady i spoke to yesterday helped me understand that both husband and i being unemployed is not a death sentence and that their are options given where we have a break and time getting new jobs which are in the pipeline.So thumbsup to her for helping me not lose all of the 2 years payments and getting back onto the swing of things in August.Greatly appreciated🤗👍

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Replies (1)
Platinum Life
Platinum Life's reply10 Aug 2025, 14:45
Official
Dear Bianca, 

Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you and your family are currently facing, and we admire your strength during this difficult time. It’s heartwarming to know that our consultant was able to provide you with the guidance, reassurance, and options you needed to keep your policy in place.

Your trust in Platinum Life means a great deal to us, especially given the personal experiences you’ve shared. We are committed to supporting you through every step, and we hope the flexibility provided will give you peace of mind while you focus on securing new opportunities.

We wish you and your husband all the best for the months ahead and look forward to continuing to protect what matters most to you.

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor