I really can't sing their praises because if U r Try &contact them U will wait forever

Dear Katie, 

Thank you so much for taking my call.

Please accept our sincere apologies for any misunderstanding that occurred when you contacted our team regarding the arrears on your policy.

We are able to arrange either a resubmission of the outstanding premium or a double deduction to bring the policy up to date. The consultant should have provided a clearer explanation of these options and the alternatives available to you, and I apologise for any confusion caused.

I can confirm that your policy is now up to date. Should you require any further assistance or have any questions, please do not hesitate to contact us. We will be happy to assist

Kind Regards

Simone Venter

Client Relationship Specialist & Client Care Supervisor