I opened a policy through a recommendation of a friend

I opened a policy through a recommendation of a friend. I was phoned by an agent Danielle the policy was explained to me over the phone and the policy was also send to me via email. After all the documents where send I was phoned again to enquire whether I understood the policy before I even signed up. When I told the agent I understood and signed the agent patiently went through the process of how to set up my Debi check payment. I'm currently unavailable to pay my policy and the agent phoned me again to find out what the problem was and I explained and the agent gave me an option not to have my policy lapse but to put the policy on hold until such time that I'm able to pay which in my experience happens very rarely so thank you Platinum life well done