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Maria M

1 reviews | Active since Aug 2024

28 Aug 2024, 14:57

I notified via Email to Platinum Life that I would like to change my debit orde date from the 1st of every month to the 15th/16th due to my new salary date change to the 15th/16th

I notified via Email to Platinum Life that I would like to change my debit orde date from the 1st of every month to the 15th/16th due to my new salary date change to the 15th/16th. It was within 24 hours when I received an email confirmation back that the debit order date was changed as effective immediately which was a pleasant surprise since I expected the request to have been to late to change it for the current month. I thank Roxanne Elson for the feedback provided promptly. Thank you PlatinumLife for the great Customer Care in assisting me and my financial needs and recognising the importance in the service you provide us as customers.

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Replies (1)
Platinum Life
Platinum Life's reply28 Aug 2024, 15:00
Official
Dear Maria, 

Thank you so much for your amazing review. At Platinum Life, we take pride in giving outstanding service to every policy holder and we're overjoyed to receive your compliments and appreciation. Roxanne is a very valued member on our team and will always go above and beyond to help. 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor