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roselined.roz roselined.roz
1 reviews | Active since Oct 2016
27 May 2026, 05:41
I never sign up for anything with them
I never sign up for anything with them. They deducted R219 from my bank. The back cannot reverse the debit order. I phone them. They refuse to refund my money.
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
27 May 2026, 05:54Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply27 May 2026, 05:54
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's replyOfficial
27 May 2026, 07:24Dear Roseline,
Thank you for your review. I have looked into this matter on my side and would like to provide some clarity.
Kindly note that you were contacted regarding a policy in February 2026. Upon conclusion of the sale, a DebiCheck mandate was sent and accepted. Policy documentation was also issued via email, and a 30-day review period was provided before the policy commencement date.
Please note that your cancellation request has now been received and processed by our team. All debit orders have been stopped, and a consultant from our cancellations department will be in touch to confirm this with you.
I have requested the sales call to review what was discussed, and this will be shared with you along with further feedback once available.
Kindly note that, should the review confirm that the policy was agreed to, no refund would be due.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review. I have looked into this matter on my side and would like to provide some clarity.
Kindly note that you were contacted regarding a policy in February 2026. Upon conclusion of the sale, a DebiCheck mandate was sent and accepted. Policy documentation was also issued via email, and a 30-day review period was provided before the policy commencement date.
Please note that your cancellation request has now been received and processed by our team. All debit orders have been stopped, and a consultant from our cancellations department will be in touch to confirm this with you.
I have requested the sales call to review what was discussed, and this will be shared with you along with further feedback once available.
Kindly note that, should the review confirm that the policy was agreed to, no refund would be due.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply27 May 2026, 07:24
Official
Dear Roseline,
Thank you for your review. I have looked into this matter on my side and would like to provide some clarity.
Kindly note that you were contacted regarding a policy in February 2026. Upon conclusion of the sale, a DebiCheck mandate was sent and accepted. Policy documentation was also issued via email, and a 30-day review period was provided before the policy commencement date.
Please note that your cancellation request has now been received and processed by our team. All debit orders have been stopped, and a consultant from our cancellations department will be in touch to confirm this with you.
I have requested the sales call to review what was discussed, and this will be shared with you along with further feedback once available.
Kindly note that, should the review confirm that the policy was agreed to, no refund would be due.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for your review. I have looked into this matter on my side and would like to provide some clarity.
Kindly note that you were contacted regarding a policy in February 2026. Upon conclusion of the sale, a DebiCheck mandate was sent and accepted. Policy documentation was also issued via email, and a 30-day review period was provided before the policy commencement date.
Please note that your cancellation request has now been received and processed by our team. All debit orders have been stopped, and a consultant from our cancellations department will be in touch to confirm this with you.
I have requested the sales call to review what was discussed, and this will be shared with you along with further feedback once available.
Kindly note that, should the review confirm that the policy was agreed to, no refund would be due.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor