I never received a c...

Dear Moswin, 

Thank you so much for taking my call and my apologies for any misunderstanding caused by the SMS received. 

After speaking to our day, we do follow up and ask for any feedback on the interaction you had - making sure we were able to address your query or assist on your policy. This is sent within a week of the interaction, but I will follow up on the wording as well to ensure it is clear on our side. 

Have a great day 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor