1 reviews | Active since Jun 2013
I NEVER AGREED TO YOUR POLICY COVER - REMOVE IT EMMEDIATELY
I AM SO ANGRY AT YOU AND YOUR STAFF AND THIS STUPID LETTER YOU SENT ME. I HAVE NEVER CONFIRMED ANYTHING TO WANTING YOUR POLICY. I NEVER AGREED TO ANYTHING, YET NOW YOU HAVE SENT A POST WITH ALL CONFIRMED POLICY NUMBERS AND EVERYTHING. WHY??????
I DONT CARE WHETHER IT IS ONLY FOR 6 MONTHS OR 2 DAYS FOR ALL THAT MATTER. I DO NOT CARE WHETHER THERE ARE NO CONDITIONS OR PREMIUMS TO THIS POLICY. I JUST DO NOT WANT IT. I SPECIFICALLY TOLD THE LADY WHO PHONED ME THAT I WANT NOTHING, AND I TOLD HER TO GIVE ME WEBSITE TO SEARCH ON MY OWN IF I WANT TO JOIN OR NOT. REMOVE MY NAME IMMEDIATELY BEFORE I TAKE THE CALLER FURTHER AND THERE WILL BE SUPER REGRET.......... GSHM ********** 7622
Dear Gugu,
I have received your complaint and I am in the process of resolving the matter.
I will be in contact soon, please keep your phone close by.
Regards,
Tanja Yildirim
Client Care & Claims Manager
Tel: *** | Ext: 3062 | Fax: ***
Dear Gugu,
I have received your complaint and I am in the process of resolving the matter.
I will be in contact soon, please keep your phone close by.
Regards,
Tanja Yildirim
Client Care & Claims Manager
Tel: *** | Ext: 3062 | Fax: ***
Dear Gugu,
Thank you for taking my call today, I have investigated the query as mentioned above and would like to provide some feedback regarding the matter.
You were nominated by your friend Nozipho Mazibuko for a promotional gift and a consultant called you in April 2017 to capture your details. In the call, you are advised that you will receive a 50% off voucher from Isabella Garcia.
As a part of our promotional gifts, we do send out a Free Certificate Cover:
● You are covered for free (you pay no premiums)
● The Certificate is valid for 6 months and is then terminated (as per the termination date on your certificate)
I do apologize that the consultant did not advise on the certificate that will also be included in your gift. It is obligation and cost free and if you do not wish to have the cover, you are more than welcome to discard the certificate.
I have confirmed with our sales department that no policy was issued in your name, with this, I also arranged to add your details onto your do not contact list to ensure that you are not phoned again.
I apologise again any frustration caused due to this and that the promotional gift was not discussed with you in more detail, which would have eliminated the misunderstanding. I will also take up the matter with the referral department to make sure this is address and resolved.
Please contact us on *** for any further assistance.
Kind regards,
Simone Venter
Dear Gugu,
Thank you for taking my call today, I have investigated the query as mentioned above and would like to provide some feedback regarding the matter.
You were nominated by your friend Nozipho Mazibuko for a promotional gift and a consultant called you in April 2017 to capture your details. In the call, you are advised that you will receive a 50% off voucher from Isabella Garcia.
As a part of our promotional gifts, we do send out a Free Certificate Cover:
● You are covered for free (you pay no premiums)
● The Certificate is valid for 6 months and is then terminated (as per the termination date on your certificate)
I do apologize that the consultant did not advise on the certificate that will also be included in your gift. It is obligation and cost free and if you do not wish to have the cover, you are more than welcome to discard the certificate.
I have confirmed with our sales department that no policy was issued in your name, with this, I also arranged to add your details onto your do not contact list to ensure that you are not phoned again.
I apologise again any frustration caused due to this and that the promotional gift was not discussed with you in more detail, which would have eliminated the misunderstanding. I will also take up the matter with the referral department to make sure this is address and resolved.
Please contact us on *** for any further assistance.
Kind regards,
Simone Venter