I'm confused

I received a package from Platinum Life as part of their promotions for women's cancer insurance. Since Monday, I have had 14 phone calls from an 010 number which I have missed as I can't always answer my phone at work. <br> When I spoke to the call centre operator today, he explained all the options to me, which I said i was interested in hearing about. I was at work and distracted and didn't want to commit to anything without actually viewing a hard copy. The operator got pretty upset and snappy with me because I said I wouldn't commit to something I hadn't read through. To which he snapped that he had just explained all the options to me and if I didn't want to sign he couldn't help me. <br> I'm someone who likes to look at my options before just signing something. This man was not at all helpful and pretty down right rude when I said I wouldn't commit without him sending me a hard copy. I'm pretty confused as to why he wouldn't send through information if it would result in my signing with the company, but this isn't the way you go about selling someone a policy if you're not trying to run some kind of side scheme. Unimpressed and won't be signing after this encounter.