KR
Keikanetswe R
1 reviews | Active since May 2020
31 Aug 2022, 12:36
I have requested platinum life to discontinued the policy and they have promised me that they will refund the money they debited on my account till date no refund
I have requested platinum life to discontinued the policy and they have promised me that they will refund the money they debited on my account till date no refund. I want my money back have been asking them for a stupid thing over and over I demand a call now *** and they must revert back me with written comfirm am tired of their stupid promises
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Platinum Life's replyOfficial
31 Aug 2022, 13:16Dear Keikanetswe,
Thank you for taking my call
Your policy was cancelled as per the review received on the 26th of August 2022. As this is the same day as your debit order, please note that a refund has been submitted as discussed. As we need to wait for confirmation from the bank, the refund will be paid on the 9th of September 2022.
I have sent this confirmation through via email as well
Please advise if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call
Your policy was cancelled as per the review received on the 26th of August 2022. As this is the same day as your debit order, please note that a refund has been submitted as discussed. As we need to wait for confirmation from the bank, the refund will be paid on the 9th of September 2022.
I have sent this confirmation through via email as well
Please advise if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply31 Aug 2022, 13:16
Official
Dear Keikanetswe,
Thank you for taking my call
Your policy was cancelled as per the review received on the 26th of August 2022. As this is the same day as your debit order, please note that a refund has been submitted as discussed. As we need to wait for confirmation from the bank, the refund will be paid on the 9th of September 2022.
I have sent this confirmation through via email as well
Please advise if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for taking my call
Your policy was cancelled as per the review received on the 26th of August 2022. As this is the same day as your debit order, please note that a refund has been submitted as discussed. As we need to wait for confirmation from the bank, the refund will be paid on the 9th of September 2022.
I have sent this confirmation through via email as well
Please advise if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor