HA
Hughreece A
1 reviews | Active since Apr 2024
07 May 2024, 00:45
I have requested for...
I have requested for a cancelation on this platform of this nonsense policy ...they keep on taking my money up to twice a month and haven't even gotten back to me ...why am I not being contacted ??? Platinum life only takes your money and don't check up on you when you email and complain..so please!! I would like to cancel with them..their service is quite ****
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Platinum Life's replyOfficial
07 May 2024, 06:31Dear Hughreece,
I have looked into this matter and would like to provide some feedback.
Your cancellation logged as requested and all further premiums were stopped with immediate effect. As this was received on your debit order date, a premium was already at the bank and could not be stopped.
I apologize that you have not received a call from our cancellation team yet and will follow up with immediate effect to ensure that you are contacted today.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into this matter and would like to provide some feedback.
Your cancellation logged as requested and all further premiums were stopped with immediate effect. As this was received on your debit order date, a premium was already at the bank and could not be stopped.
I apologize that you have not received a call from our cancellation team yet and will follow up with immediate effect to ensure that you are contacted today.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply07 May 2024, 06:31
Official
Dear Hughreece,
I have looked into this matter and would like to provide some feedback.
Your cancellation logged as requested and all further premiums were stopped with immediate effect. As this was received on your debit order date, a premium was already at the bank and could not be stopped.
I apologize that you have not received a call from our cancellation team yet and will follow up with immediate effect to ensure that you are contacted today.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have looked into this matter and would like to provide some feedback.
Your cancellation logged as requested and all further premiums were stopped with immediate effect. As this was received on your debit order date, a premium was already at the bank and could not be stopped.
I apologize that you have not received a call from our cancellation team yet and will follow up with immediate effect to ensure that you are contacted today.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor