KR
Keikanetswe R
1 reviews | Active since May 2020
01 Mar 2022, 11:53
I have policy with platinum life which have requested to cancel something last year
I have policy with platinum life which have requested to cancel something last year . And I noticed that they still debit my account every month and another thing I just received a call from one of the consultant advising from April they will be debiting + R300 from my account Please I want noting to do with platinum cancer policy cancel it *** ID : ***
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Platinum Life's replyOfficial
01 Mar 2022, 12:02Dear Keikanetswe,
I have received your complaint and would like to provide some feedback regarding this matter
Kindly note that we have no record of a cancellation request being received in last year, but I have logged it for you now and a consultant will be in touch within the week to confirm. All further premiums have also been stopped with immediate effect
Please advise how the cancellation was given previously and I will gladly follow up
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter
Kindly note that we have no record of a cancellation request being received in last year, but I have logged it for you now and a consultant will be in touch within the week to confirm. All further premiums have also been stopped with immediate effect
Please advise how the cancellation was given previously and I will gladly follow up
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply01 Mar 2022, 12:02
Official
Dear Keikanetswe,
I have received your complaint and would like to provide some feedback regarding this matter
Kindly note that we have no record of a cancellation request being received in last year, but I have logged it for you now and a consultant will be in touch within the week to confirm. All further premiums have also been stopped with immediate effect
Please advise how the cancellation was given previously and I will gladly follow up
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your complaint and would like to provide some feedback regarding this matter
Kindly note that we have no record of a cancellation request being received in last year, but I have logged it for you now and a consultant will be in touch within the week to confirm. All further premiums have also been stopped with immediate effect
Please advise how the cancellation was given previously and I will gladly follow up
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor