BM
Bridgette M
1 reviews | Active since Aug 2015
10 Apr 2026, 18:19
I have been waiting for them to pick up their package since November 2025
I have been waiting for them to pick up their package since November 2025. When the collection guy came over, I was not around, since the I'm driving with the package in my boot, we are now in April 2026
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
10 Apr 2026, 18:32Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible.
Platinum Life Client Care Team
Platinum Life's reply10 Apr 2026, 18:32
Official
Receiving your feedback is always important to us and we want to ensure that each review is handled with the attention it deserves. Our team will provide a response as soon as possible.
Platinum Life Client Care Team
Platinum Life's replyOfficial
13 Apr 2026, 07:25Dear Bridgette,
Thank you for your review. I’m sorry for any confusion caused.
At this stage, I’m unable to confirm which pickup you are referring to from Platinum Life, but I have arranged for a consultant from our Client Care team to contact you and assist further.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply13 Apr 2026, 07:25
Official
Dear Bridgette,
Thank you for your review. I’m sorry for any confusion caused.
At this stage, I’m unable to confirm which pickup you are referring to from Platinum Life, but I have arranged for a consultant from our Client Care team to contact you and assist further.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor