AL
Alison L

1 reviews | Active since Jul 2019

01 Aug 2022, 23:58

I have been experiencing financial constraints and was thinking of cancelling my policy due to affordability

I have been experiencing financial constraints and was thinking of cancelling my policy due to affordability. Platinum Life allowed me to take a small break in cover and reduce my premiums (and benefits) so that I would not loose my cash back benefits. I received a call back within a day after my e-mail. The lady who assisted me was very helpful in coming to a solution. I felt I was treated kindly and Platinum Life was prepared to assist me to find a solution.

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Replies (1)
Platinum Life
Platinum Life's reply02 Aug 2022, 08:34
Official
Dear Alison, 

Thank you for your sincere compliment! We are extremely proud that our team assisted you in a manner that was efficient and professional to ensure that your policy best suits your needs. We aim to leave a big smile on all our clients face, just as you have with this wonderful message! 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor