tT
thsteenkamp T
1 reviews | Active since Jul 2017
05 Jun 2025, 13:08
I have been a client for a long time on their female cancers policy and never expected to need it
I have been a client for a long time on their female cancers policy and never expected to need it. But when I was diagnosed with breast cancer last year I was so grateful I had it. After providing the necessary paperwork they paid out in full, this really eased my burdens over a very stressful period. Their staff are exceptionally professional and kind. I especially want to mention Leandi who has been checking in on me periodically to see how I am doing. They also sent me the most thoughtful gifts during treatment, it was a wonderful surprise that warmed my heart tremendously.
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Replies (1)Platinum Life's replyOfficial
05 Jun 2025, 13:15Dear Tania,
Thank you so much for your heartfelt feedback. We’re truly sorry that you had to go through such a difficult journey, but we’re incredibly grateful that we could be there for you when it mattered most. It’s reassuring to know that your policy helped ease some of the stress during this challenging time.
Your kind words about our team—especially Leandi—mean a great deal to us. We take pride in supporting our clients with both care and compassion, and it’s touching to hear that the small gestures brought you comfort.
Wishing you continued strength and recovery. Please know that we’re always here for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply05 Jun 2025, 13:15
Official
Dear Tania,
Thank you so much for your heartfelt feedback. We’re truly sorry that you had to go through such a difficult journey, but we’re incredibly grateful that we could be there for you when it mattered most. It’s reassuring to know that your policy helped ease some of the stress during this challenging time.
Your kind words about our team—especially Leandi—mean a great deal to us. We take pride in supporting our clients with both care and compassion, and it’s touching to hear that the small gestures brought you comfort.
Wishing you continued strength and recovery. Please know that we’re always here for you.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
