I have asked them to cancel a policy i even declined the debi check yet they manage to let it go through

Dear Aletta, 

I have received your review and would like to assist regarding this matter. I was unable to reach you telephonically to discuss this 

Kindly note that your policy was set to commence in September. Documentation was sent out via email in order for your to review, but a cancellation can be done at any time. 

Please note that your cancellation request has been received and a consultant will be in touch within a week to confirm this with you. Kindly keep an eye out for their call 

You are welcome to contact me if there is anything else we can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor