I had to wait very long for an answer, and it did not include the pay out amount

Dear Linda, 

I am sorry to hear about the experience you had. I can confirm that documentation was sent out via courier to confirm your current benefits and cover, but I have arranged for this to be sent via email as well. 

Please keep an eye out for this 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor