I had to phone in to reduce my monthly premium, Rose helped me out and honestly made the whole experience great

I had to phone in to reduce my monthly premium, Rose helped me out and honestly made the whole experience great. She was kind, straight to the point, and didn't try to push me into anything I didn't want. She just asked how she could help and did exactly what I asked. Hands down, one of the best phone service experiences I've ever had. Big thanks to Rose for making it so easy!