I had put in a request for a cancelation

I had put in a request for a cancelation. So I was waiting for a callback but I was also experiencing network issues. The consultant sent me an email and told me she’s trying to get hold of me and that I should provide an alternative so she can contact me. She then called me back in less than 5 minutes after I sent the email.. For me, all that effort was already exceptional customer service. When we then spoke on the phone she was able to retain me as your client after she explained the great benefits of my policy that I was unaware of and also helped me save by reducing my monthly premium.