MDLJ
Marijke De Lange Jeacocks
1 reviews | Active since Sept 2017
08 Sept 2025, 07:26
I had no problem with the call centre agent she was professional fast and friendly
I had no problem with the call centre agent she was professional fast and friendly. I do however have a problem with Plantinum life trying to take debit order on 18th instead of 20th as per my instruction. I have incurred bank fees of R40 x 2 already, are they going to refund me? I have verified with my bank that i must pay it.
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Replies (1)
Platinum Life's replyOfficial
08 Sept 2025, 07:38Dear Marijke,
Thank you for your review of our consultant, we truly appreciate your feedback! You are welcome to forward us your bank statement reflecting the charges in question, and our team will gladly refund any bank costs related to our debit order.
As your July debit order date fell on a weekend, the premium was deducted on the last working day of that week. An SMS notification was sent to inform you of this. Please note that your August premium was deducted on the 20th as usual.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you for your review of our consultant, we truly appreciate your feedback! You are welcome to forward us your bank statement reflecting the charges in question, and our team will gladly refund any bank costs related to our debit order.
As your July debit order date fell on a weekend, the premium was deducted on the last working day of that week. An SMS notification was sent to inform you of this. Please note that your August premium was deducted on the 20th as usual.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Sept 2025, 07:38
Official
Dear Marijke,
Thank you for your review of our consultant, we truly appreciate your feedback! You are welcome to forward us your bank statement reflecting the charges in question, and our team will gladly refund any bank costs related to our debit order.
As your July debit order date fell on a weekend, the premium was deducted on the last working day of that week. An SMS notification was sent to inform you of this. Please note that your August premium was deducted on the 20th as usual.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you for your review of our consultant, we truly appreciate your feedback! You are welcome to forward us your bank statement reflecting the charges in question, and our team will gladly refund any bank costs related to our debit order.
As your July debit order date fell on a weekend, the premium was deducted on the last working day of that week. An SMS notification was sent to inform you of this. Please note that your August premium was deducted on the 20th as usual.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor