I had a problem with my payment I couldn't afford it anymore I send them a email to phone me

I had a problem with my payment I couldn't afford it anymore I send them a email to phone me. They phone me back in 24hours and I still got my policy with a little less amount paying out but my premie cut by nearly 35% less and Now I can afford it. The lady who phoned me was very friendly and helpful and discuss every thing to me. I am very satisfied.