I had a inflation increase notification which I was unhappy about

I had a inflation increase notification which I was unhappy about. I emailed my concern and was assisted very kindly with the correct email and was listened to and respected and then emailed the given email address to lodge my query and was given a reassuring response via email within 24 hours making me a very happy and satisfied client. I was also given the future date of the same type of transactions which gives me peace of mind to make an informed decision the next time according my financial status. Very satisfied with the prompt response and respect received resolving my query. Keep up the good client care which one very seldom experiences from companies. Thank you very much.