LG
Leneke G
1 reviews | Active since Jul 2024
30 Jul 2025, 09:06
I had a bit of an unpleasant experience with Platinum Life
I had a bit of an unpleasant experience with Platinum Life. My monthly debit order was adjusted before I could even read through the update that was presented to me or approve the new monthly instalments rate. This creates unnecessary distress. Otherwise I was happy with the help I received from the custome care line.
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Replies (1)
Platinum Life's replyOfficial
30 Jul 2025, 10:02Dear Leneke,
Thank you for sharing your review with us! You were recently contacted and offered an upgrade on your policy. This is always optional and documents are sent out within 2 weeks from when you are contacted.
The upgrade has not been loaded on our system yet, but our team did process your request to ensure that your premium stays as is.
We appreciate the feedback and hope that your experience will be positive going forward
Thank you for sharing your review with us! You were recently contacted and offered an upgrade on your policy. This is always optional and documents are sent out within 2 weeks from when you are contacted.
The upgrade has not been loaded on our system yet, but our team did process your request to ensure that your premium stays as is.
We appreciate the feedback and hope that your experience will be positive going forward
Kind Regards
Simone Venter
Simone Venter
Client Relationship Specialist and Client Care Supervisor
Platinum Life's reply30 Jul 2025, 10:02
Official
Dear Leneke,
Thank you for sharing your review with us! You were recently contacted and offered an upgrade on your policy. This is always optional and documents are sent out within 2 weeks from when you are contacted.
The upgrade has not been loaded on our system yet, but our team did process your request to ensure that your premium stays as is.
We appreciate the feedback and hope that your experience will be positive going forward
Thank you for sharing your review with us! You were recently contacted and offered an upgrade on your policy. This is always optional and documents are sent out within 2 weeks from when you are contacted.
The upgrade has not been loaded on our system yet, but our team did process your request to ensure that your premium stays as is.
We appreciate the feedback and hope that your experience will be positive going forward
Kind Regards
Simone Venter
Simone Venter
Client Relationship Specialist and Client Care Supervisor