CS
Carleen S
1 reviews | Active since Aug 2023
03 Aug 2023, 08:08
I found myself retre...
I found myself retrenched and unemployed from 2022 January... I continued to pay my policy for as long as I could then gradually I kept reducing my premiums until I could no longer afford to pay. I was very dissapionted at first with the service I recieved from Platinum when I explained over and over that I couldnt afford to pay and was made to feel obliged to pay money i didnt have. I then responded to an email and was given some breathing room and assurance that my policy wouldnt lapse. So Thank you very much for your assistance it really encouraged me when I had no hope left.
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Replies (1)Platinum Life's replyOfficial
03 Aug 2023, 08:13Dear Carleen,
Thanks for reaching out to our team and giving them a chance to assist. We always strive to ensure that your policy is best suited to your needs and our team will try to help in any way they can
We appreciate your review and may we always keep you smiling
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thanks for reaching out to our team and giving them a chance to assist. We always strive to ensure that your policy is best suited to your needs and our team will try to help in any way they can
We appreciate your review and may we always keep you smiling
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply03 Aug 2023, 08:13
Official
Dear Carleen,
Thanks for reaching out to our team and giving them a chance to assist. We always strive to ensure that your policy is best suited to your needs and our team will try to help in any way they can
We appreciate your review and may we always keep you smiling
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thanks for reaching out to our team and giving them a chance to assist. We always strive to ensure that your policy is best suited to your needs and our team will try to help in any way they can
We appreciate your review and may we always keep you smiling
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
