I emailed a week ago...

Dear Nontando,

I have received your review and would like to assist with this matter. I did try to contact you but was unable to reach you 

Kindly note that you reached out to our team in January 2023 regarding amendments on your policy. No attachment was sent on the email to advise on the changes you would like and our team reached out to ask for this information. 

I have emailed you again with this thread, so please advise what you would like to change and we will gladly assist

Thank you so much 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor