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Brenton F

1 reviews | Active since Mar 2015

28 Nov 2018, 12:27

I don't want your policy at this stage of my life!!!!

I've just been speaking to someone from Platinum Life. All the time on many occasions I told her I'm not interested in this policy at this stage. She kept on explaining & convincing me to continue and give my details and the person I am I did not want to be rude. However, after getting all my details and finally I again told her I have recently lost a lot of money and I don't want this policy any longer. As I was still speaking she put the phone off in my ear. Please assist because I don't want this policy at this stage and I don't even want the documents she said she is going to send. I am not in a financial situation where I want to take this now. Maybe at a later stage but now and I don't appreciate people dropping a phone on me when I'm still speaking. Please keep your documents, I don't want this policy. The Reference number for the call is GDNM ********** 2597 and as it was stated that it is being recorded, you can hear that on many occasions I said that I don't want it. Thanks. Brenton.

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Replies (2)
Platinum Life
Platinum Life's reply03 Dec 2018, 13:15
Official
 
Dear Brenton, 
 
Thank you so much for taking my call. 
 
I have received confirmation from our sales department and the policy that was offered to you has been canceled with immediate effect. 
 
Feedback on the calls made to you has also been received and the matter has been escalated to our sales department accordingly. I do apologize for the way in which this matter was handled by our sales consultant. 
 
Please do not hesitate to contact me on *** if there is anything else I can assist with 
 
Have a great day 
 
Kind regards, 
 
 Simoné Venter 
Client Relationship Specialist & Client Care Supervisor 
BF
Brenton F's update03 Dec 2018, 13:26
Reviewer Update
Hi Simone Thank a lot for the speedy response to my review by phone and also for sorting out this issue within a day or two. I really appreciate it as well as the excellent service you provided and for understanding my situation. I hope in the very near future I will be in a position to take your policy and will get in touch as soon as I am ready. Have a great day. Regards Brenton