1 reviews | Active since Oct 2015
I do not want to be Harassed!
I recently got a call from Platinum life (not the first time) and really, this company needs to give their call centre staff some proper training in terms of communication s****s. I got a call with a lady pushing me to take out life cover. I had explained that someone already called me and I do not want to take out life cover but thanks as I already have life cover.. but no, this answer was not accepted. The agent continues to talk, once done, again I advise that no thanks, I don't want.. but STILL the "no" is not taken as an answer. This then happens for the third time!!! Why do I have to repeat myself three times?? that i consider as harassment. I didn't have the heart to put the phone down or start being rude as the call centre agent is just doing her job.. but to whoever is in charge of the call centre, please for the sake of your staff, I would suggest training them in a different way. Most importantly, if you're calling someone to try force them into taking out a policy, at least ask the person if it's a good time to talk first before proceeding to force feed.
I do not want another call from Platinum Life - that being said, please remove me off your database. I also do not want a call about this review. I don't even need a response to this, it is just to make Platinum Life and others aware.
Thanks - Matthew
Good day Matthew,
Thank you for taking the time to leave us this review.
I am so sorry to hear that you had such a negative experience with our sales department and that the consultant did not take “no” for an answer. Our sales consultants are trained to do objection handling at least once during a call, but they should also honour your decision if you advise that you are not interested. We pride ourselves on always delivering great service and on the quality of our consultants, so I have requested the calls so that we can investigate the matter and address the consultant where needed.
Thank you so much for bringing this matter under our attention. We take any feedback seriously, as this helps us better our service and improve any experience with us. I have added your details onto our do not contact list, to ensure that you are not phoned again.
My response is merely to inform you I have adhered to your request and placed you on our ‘do not contact list’.
Please contact me directly if there is anything else I can assist with, I will be more than happy to do so.
Kind Regards
Simone Venter
Client Relationship Specialist
Good day Matthew,
Thank you for taking the time to leave us this review.
I am so sorry to hear that you had such a negative experience with our sales department and that the consultant did not take “no” for an answer. Our sales consultants are trained to do objection handling at least once during a call, but they should also honour your decision if you advise that you are not interested. We pride ourselves on always delivering great service and on the quality of our consultants, so I have requested the calls so that we can investigate the matter and address the consultant where needed.
Thank you so much for bringing this matter under our attention. We take any feedback seriously, as this helps us better our service and improve any experience with us. I have added your details onto our do not contact list, to ensure that you are not phoned again.
My response is merely to inform you I have adhered to your request and placed you on our ‘do not contact list’.
Please contact me directly if there is anything else I can assist with, I will be more than happy to do so.
Kind Regards
Simone Venter
Client Relationship Specialist
Dear Matthew
I have listened to the call made to you and would like to provide you with some feedback.
Firstly, I would like to apologize for the manner in which the call was handled, as well as the attitude of the consultant. We have taken the matter up with our sales department and they have advised that the consultant no longer works for us.
We strive to maintain a high standard and all our consultants go through extensive training. Thank you for bringing this matter under our attention, your feedback enables us to improve and also address and rectify mistakes.
Please contact me directly if there is anything else I can assist with, I will be more than happy to do so.
Kind Regards
Simone Venter
Client Relationship Specialist
Dear Matthew
I have listened to the call made to you and would like to provide you with some feedback.
Firstly, I would like to apologize for the manner in which the call was handled, as well as the attitude of the consultant. We have taken the matter up with our sales department and they have advised that the consultant no longer works for us.
We strive to maintain a high standard and all our consultants go through extensive training. Thank you for bringing this matter under our attention, your feedback enables us to improve and also address and rectify mistakes.
Please contact me directly if there is anything else I can assist with, I will be more than happy to do so.
Kind Regards
Simone Venter
Client Relationship Specialist