I discovered that I was paying for child cover that was no longer applicable, as my children were all over 18

I discovered that I was paying for child cover that was no longer applicable, as my children were all over 18. I called, expecting a huge schlep and the endless maze of press 1, press 3... I was pleasantly surprised to get a human right away. She was so pleasant and helpful, that I needed to take a seat. I mailed through the information as advised and received a mail response confirming that the amendment had been made to my policy and they would backdate the payments and refund me on my next debit order. Would not have expected these levels of service in this day and age. Well done Platinum Life! Others should learn from this.