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Delena
1 reviews | Active since Oct 2025
12 Oct 2025, 14:35
I did sent my bank s...
I did sent my bank statement to them true and they still dont reply to my emails
Helpful (0)
Replies (2)0
Replies (2)
Platinum Life's replyOfficial
12 Oct 2025, 19:50Dear Delena,
Thank you so much for your review. We aim to respond to all emails within 24 hours; however, if your message was sent over the weekend, there might be a slight delay as our offices are closed.
I’ll gladly follow up and share an update with you tomorrow regarding this matter.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you so much for your review. We aim to respond to all emails within 24 hours; however, if your message was sent over the weekend, there might be a slight delay as our offices are closed.
I’ll gladly follow up and share an update with you tomorrow regarding this matter.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply12 Oct 2025, 19:50
Official
Dear Delena,
Thank you so much for your review. We aim to respond to all emails within 24 hours; however, if your message was sent over the weekend, there might be a slight delay as our offices are closed.
I’ll gladly follow up and share an update with you tomorrow regarding this matter.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Thank you so much for your review. We aim to respond to all emails within 24 hours; however, if your message was sent over the weekend, there might be a slight delay as our offices are closed.
I’ll gladly follow up and share an update with you tomorrow regarding this matter.
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
13 Oct 2025, 06:38Kindly note that I have followed up on this matter and can confirm that the refund was already paid on Friday. It should reflect within 48 working hours
Platinum Life's reply13 Oct 2025, 06:38
Official
Kindly note that I have followed up on this matter and can confirm that the refund was already paid on Friday. It should reflect within 48 working hours