EM
Eliza M
1 reviews | Active since Mar 2013
25 Feb 2025, 13:33
I did not speak to a...
I did not speak to a consultant so I don't understand why I have to receive an sms about a rating, yet they called and hanged up.
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Replies (1)
Platinum Life's replyOfficial
25 Feb 2025, 13:43Dear Eliza,
You contacted our email department yesterday and asked to remove your upgrade. A consultant from the upgrade cancellation team will give you a call within a week to confirm this, so please keep an eye out.
After any interaction with our team (either on call or email), we do give you the opportunity to rate your experience.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
You contacted our email department yesterday and asked to remove your upgrade. A consultant from the upgrade cancellation team will give you a call within a week to confirm this, so please keep an eye out.
After any interaction with our team (either on call or email), we do give you the opportunity to rate your experience.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply25 Feb 2025, 13:43
Official
Dear Eliza,
You contacted our email department yesterday and asked to remove your upgrade. A consultant from the upgrade cancellation team will give you a call within a week to confirm this, so please keep an eye out.
After any interaction with our team (either on call or email), we do give you the opportunity to rate your experience.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
You contacted our email department yesterday and asked to remove your upgrade. A consultant from the upgrade cancellation team will give you a call within a week to confirm this, so please keep an eye out.
After any interaction with our team (either on call or email), we do give you the opportunity to rate your experience.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor