I did not receive a phone call just an sms saying you are glad that you could assist

Dear Elizma, 

I have followed up on your review and can confirm that our team received and processed an email from you yesterday regarding the cancellation of your upgrade. 

The SMS was sent to rate the experience you had with our email consultant, as our cancellation team is still set to contact you to confirm. 

Please let me know if there is anything else we can assist with

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor