H
Hanno
1 reviews | Active since Mar 2025
07 Mar 2025, 21:13
I could not hear the...
I could not hear the person on the other side clearly and it was not even in my home language even though they asked my home language in a form
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Replies (1)
Platinum Life's replyOfficial
10 Mar 2025, 08:19Dear Hanno,
Thank you for the review and I am sorry to hear that you struggled to hear the consultant when they were speaking to you. I will follow up on the quality of the call and address it with her accordingly. We do ask for home language and try to assist where possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for the review and I am sorry to hear that you struggled to hear the consultant when they were speaking to you. I will follow up on the quality of the call and address it with her accordingly. We do ask for home language and try to assist where possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply10 Mar 2025, 08:19
Official
Dear Hanno,
Thank you for the review and I am sorry to hear that you struggled to hear the consultant when they were speaking to you. I will follow up on the quality of the call and address it with her accordingly. We do ask for home language and try to assist where possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Thank you for the review and I am sorry to hear that you struggled to hear the consultant when they were speaking to you. I will follow up on the quality of the call and address it with her accordingly. We do ask for home language and try to assist where possible.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor