AVa
Amanda Volker amanda.volker

1 reviews | Active since Sept 2024

27 Sept 2024, 17:25

I contacted Platinum Life to inform them that I had lost my job a few weeks after taking a policy with them which was in the price I could afford and that I will have to cancel it because I hadn't found another job by the time my 1st debit order needed to

I contacted Platinum Life to inform them that I had lost my job a few weeks after taking a policy with them which was in the price I could afford and that I will have to cancel it because I hadn't found another job by the time my 1st debit order needed to be paid. To my surprise, Arcel informed me that I don't have to cancel my policy, they could extend the premium date with a reduced premium I was overjoyed that Platinum Life was able to give me 2 benefits instead of having to cancel a policy they specifically altered to fit my needs.

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Replies (1)
Platinum Life
Platinum Life's reply30 Sept 2024, 07:02
Official
Dear Amanda, 

Thank you for taking the time to leave us such a nice review. At Platinum Life we always strive to deliver exceptional service and I am so glad that we were able to assist. Arcel is a valuable part of our team and I have made sure to share this review with her 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor