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Andrea A

1 reviews | Active since Jun 2022

16 Sept 2024, 11:14

I contacted Platinum Life earlier this month to cancel my policy or enquire about a cheaper policy

I contacted Platinum Life earlier this month to cancel my policy or enquire about a cheaper policy. As we all know, the current economy and cost of living is hard to manage, and a lot of times we need to cut expenses where we can. I received a call from one of their agents and explained my situation, she listened to me and empathized with my situation and advised that she can assist with a 'life saver' policy premium reduction, they said that instead of giving up the amounts I've already paid and having them go to waste, they can rather reduce my premium for 6 months until my situation has improved. I decided to opt for the option and I was really grateful that they could accommodate me. There is nothing worse than canceling something and realizing you just wasted your money for 3+ years. Thank you.

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Replies (1)
Platinum Life
Platinum Life's reply16 Sept 2024, 15:16
Official
Dear Andrea, 

This is such a fantastic compliment and exactly the kind of feedback that we strive for! It’s so nice to hear that  our team is so enthusiastic about delivering awesome service and we are so happy to get your review. We’ll be sure to show them the recognition they deserve and we look forward to keeping you impressed for years to come! 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor