AM
Amanda M
1 reviews | Active since Jun 2025
11 Jun 2025, 11:14
I cannot honestly say that I am pleased with the way Platinum Life goes about handling claims of cancer clients
I cannot honestly say that I am pleased with the way Platinum Life goes about handling claims of cancer clients. Instead of easing the process of payment, they expect the client to do the legwork during a trying time. One good thing about this whole episode was Leandi Schoonees who went out of her way to assist. To her I say thank you for going over and above, what I am sure is not her normal duties, to assist and make my life easier.
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Platinum Life's replyOfficial
11 Jun 2025, 12:28Dear Amanda,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the claims process added to what must already be an incredibly difficult time. That is never our intention.
Our Claims team works to assess each case thoroughly and fairly, and in doing so, we may need to request additional information to ensure the claim is handled accurately. We understand that this can feel burdensome, especially during a challenging period, and we are constantly reviewing how we can improve this experience for our clients.
I’m truly grateful to hear that Leandi was able to provide you with the support and care you needed. She is indeed a valued member of our team, and we will make sure your kind words are shared with her.
Thank you again for your feedback — both the concerns and the compliments. It helps us grow and serve you better.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply11 Jun 2025, 12:28
Official
Dear Amanda,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the claims process added to what must already be an incredibly difficult time. That is never our intention.
Our Claims team works to assess each case thoroughly and fairly, and in doing so, we may need to request additional information to ensure the claim is handled accurately. We understand that this can feel burdensome, especially during a challenging period, and we are constantly reviewing how we can improve this experience for our clients.
I’m truly grateful to hear that Leandi was able to provide you with the support and care you needed. She is indeed a valued member of our team, and we will make sure your kind words are shared with her.
Thank you again for your feedback — both the concerns and the compliments. It helps us grow and serve you better.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Simone Venter
Client Relationship Specialist & Client Care Supervisor