M
Melanie
1 reviews | Active since Aug 2024
29 Aug 2024, 10:55
I cancelled mu polic...
I cancelled mu policy because the premium were to high...then mivette called me and lower my premium...recieve my documents yesterday...my premium still the same amount...
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Platinum Life's replyOfficial
29 Aug 2024, 11:45Dear Melanie,
I have received your review and tried to contact you regarding this matter, but I was unable to speak to you.
Kindly note that your policy was adjusted for a six month period as per your discussion with our team. An updated schedule was sent out to reflect this change, as well as the premium and cover it will revert back to after this period.
I apologize if there was any misunderstanding and I have arranged a resend via email again. Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and tried to contact you regarding this matter, but I was unable to speak to you.
Kindly note that your policy was adjusted for a six month period as per your discussion with our team. An updated schedule was sent out to reflect this change, as well as the premium and cover it will revert back to after this period.
I apologize if there was any misunderstanding and I have arranged a resend via email again. Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply29 Aug 2024, 11:45
Official
Dear Melanie,
I have received your review and tried to contact you regarding this matter, but I was unable to speak to you.
Kindly note that your policy was adjusted for a six month period as per your discussion with our team. An updated schedule was sent out to reflect this change, as well as the premium and cover it will revert back to after this period.
I apologize if there was any misunderstanding and I have arranged a resend via email again. Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and tried to contact you regarding this matter, but I was unable to speak to you.
Kindly note that your policy was adjusted for a six month period as per your discussion with our team. An updated schedule was sent out to reflect this change, as well as the premium and cover it will revert back to after this period.
I apologize if there was any misunderstanding and I have arranged a resend via email again. Please let me know if there is anything else we can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor