I canceled my policy...

Dear Tshwafu, 

I have received your review and have looked into this matter on my side. 

Kindly note that you contacted our team at the end of March regarding a cancellation of your policy. This was logged as requested, but as the cancellation was received on your debit order date, we were unable to stop the premium that was already submitted to the bank. 

Our cancellation team will be in touch and will gladly discuss this matter with you in more detail. Please keep an eye out for their call 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor