I called and spoke to a lady called Crysanthia Pillay and she helped me in two minutes and we were done

Dear Ockert, 

We value our client’s feedback and would like to thank you for your excellent review of our services. Crysanthia is an exceptional consultant, and we are truly grateful to have her on our team. This will make her day! 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor