M
Maureen
1 reviews | Active since Jan 2026
07 Jan 2026, 17:51
I asked for the poli...
I asked for the policy to be canceled and it was never done now they still taking money from my account
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
07 Jan 2026, 18:03Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's reply07 Jan 2026, 18:03
Official
Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team will carefully review this matter and follow up as soon as possible during business hours.
Platinum Life Client Care Team
Platinum Life's replyOfficial
08 Jan 2026, 07:25Dear Maureen,
I have received your review and have looked into this matter on my side.
I can confirm that a cancellation request was received in November and processed by our team. The policy was cancelled with immediate effect and no premiums have been deducted since.
Please confirm the reference as per your bank statement and we will gladly follow up further to assist and advise
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
I can confirm that a cancellation request was received in November and processed by our team. The policy was cancelled with immediate effect and no premiums have been deducted since.
Please confirm the reference as per your bank statement and we will gladly follow up further to assist and advise
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
Platinum Life's reply08 Jan 2026, 07:25
Official
Dear Maureen,
I have received your review and have looked into this matter on my side.
I can confirm that a cancellation request was received in November and processed by our team. The policy was cancelled with immediate effect and no premiums have been deducted since.
Please confirm the reference as per your bank statement and we will gladly follow up further to assist and advise
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor
I have received your review and have looked into this matter on my side.
I can confirm that a cancellation request was received in November and processed by our team. The policy was cancelled with immediate effect and no premiums have been deducted since.
Please confirm the reference as per your bank statement and we will gladly follow up further to assist and advise
Kind Regards
Simone VenterClient Relationship Specialist & Client Care Supervisor