I am not happy with the service at all

Dear Thandi 

Thank you so much for taking my call and allowing me to assist regarding this matter. 

I apologize for any inconvenience caused due to the debit order date we had listed on the system. This has been amended effective from September to ensure that this does not happen again. I have also sent an email to assist with the premium that was deducted 

Please let me know if there is anything else I can assist with 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor