I am happy that the ...

Dear Koketso, 

Thank you so much for taking my call regarding this matter. 

Please accept my apologies for the consultant not advising you regarding the debit order that was already at the bank when the arrangements were made. This was an oversight on our side and I will address this with her 

The policy will only continue as discussed and I apologize for any inconvenience caused 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor