SS
Shamshunisa S

1 reviews | Active since May 2026

21 May 2026, 09:53

I am going through a very tough time with me not working and my husband has to cover all expenses

I am going through a very tough time with me not working and my husband has to cover all expenses. With my son studying the Varsity fees and transport I was not able to make payment and contacted Platinum Life as I did not want to loose my policy which I have had for many years. A friendly staff member contacted me and was able to assist me by giving me a payment break, and writting off my two months arrears and restructuring my payment amount which makes it more affordable. I am truely grateful. Thank you so much.

0
Replies (1)
Platinum Life
Platinum Life's reply21 May 2026, 10:24
Official
Dear Shamshunisa, 

Thank you for your honest and heartfelt feedback. We’re truly sorry to hear about the financial pressures you are experiencing, and we’re grateful that our team could assist you with compassion and practical support. 

It’s good to know that the payment break and restructuring have helped make things more manageable and allowed you to keep your policy. We deeply appreciate your trust in us during such a difficult time 

Kind Regards

Simone Venter
Client Relationship Specialist & Client Care Supervisor