NO
Nikki O
1 reviews | Active since Jan 2011
27 Oct 2022, 10:04
I am asking platinum Life to stop sending a debit order mandate for almost 10 x more than my installment but they basically telling me if I don't my debit order may not go through
I am asking platinum Life to stop sending a debit order mandate for almost 10 x more than my installment but they basically telling me if I don't my debit order may not go through. I have been paying this for years all my other debit orders show installment and maximum as the same amount. Why do I have to authorise such huge amount if I don't want to? It's my account. There are many service providers out there who offer customer service and not threats. I have never missed a payment I don't appreciate been threatened
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Platinum Life's replyOfficial
27 Oct 2022, 10:45Dear Nikki,
I have received your review and would like to provide some information regarding this matter. I was unable to reach you telephonically to discuss
Kindly note that we use the maximum amount so that we don't have to keep reissuing mandates continuously. The amount covers inflation increase and any upgrades that might be taken. The maximum amount will never be deducted from your account.
I have arranged for a mandate to be sent through on a smaller maximum amount (double your current premium). Please advise if this would suit you better?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some information regarding this matter. I was unable to reach you telephonically to discuss
Kindly note that we use the maximum amount so that we don't have to keep reissuing mandates continuously. The amount covers inflation increase and any upgrades that might be taken. The maximum amount will never be deducted from your account.
I have arranged for a mandate to be sent through on a smaller maximum amount (double your current premium). Please advise if this would suit you better?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply27 Oct 2022, 10:45
Official
Dear Nikki,
I have received your review and would like to provide some information regarding this matter. I was unable to reach you telephonically to discuss
Kindly note that we use the maximum amount so that we don't have to keep reissuing mandates continuously. The amount covers inflation increase and any upgrades that might be taken. The maximum amount will never be deducted from your account.
I have arranged for a mandate to be sent through on a smaller maximum amount (double your current premium). Please advise if this would suit you better?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and would like to provide some information regarding this matter. I was unable to reach you telephonically to discuss
Kindly note that we use the maximum amount so that we don't have to keep reissuing mandates continuously. The amount covers inflation increase and any upgrades that might be taken. The maximum amount will never be deducted from your account.
I have arranged for a mandate to be sent through on a smaller maximum amount (double your current premium). Please advise if this would suit you better?
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor