N
Natasha
1 reviews | Active since Mar 2022
27 Jul 2022, 08:09
I am actually disgus...
I am actually disgusted in their service, I told the lady I do not want the policy and do not want to approve the debicheck for the debit order on my account and they went behind my back and did an automatic approval of their debit order on my bank account after I repeatedly declined it and said NO! I am going to report you!
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Replies (2)0
Replies (2)
Platinum Life's replyOfficial
27 Jul 2022, 08:37Dear Natasha,
I have received your review and have followed up on my side
Kindly note that you recently spoke to a consultant to adjust your premium and benefits for the policy. A mandate was sent out as discussed in the call, but no response was received. We are unable to do an automatic mandate on our side, which is why the consultant explained the process and sent the mandate at the end of the call.
I have asked her to give you a call again to assist and have requested the call you had with her on the 21st to hear what was discussed. This will gladly be sent through to you as well
Kindly note that a cancellation has been processed on the policy.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up on my side
Kindly note that you recently spoke to a consultant to adjust your premium and benefits for the policy. A mandate was sent out as discussed in the call, but no response was received. We are unable to do an automatic mandate on our side, which is why the consultant explained the process and sent the mandate at the end of the call.
I have asked her to give you a call again to assist and have requested the call you had with her on the 21st to hear what was discussed. This will gladly be sent through to you as well
Kindly note that a cancellation has been processed on the policy.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply27 Jul 2022, 08:37
Official
Dear Natasha,
I have received your review and have followed up on my side
Kindly note that you recently spoke to a consultant to adjust your premium and benefits for the policy. A mandate was sent out as discussed in the call, but no response was received. We are unable to do an automatic mandate on our side, which is why the consultant explained the process and sent the mandate at the end of the call.
I have asked her to give you a call again to assist and have requested the call you had with her on the 21st to hear what was discussed. This will gladly be sent through to you as well
Kindly note that a cancellation has been processed on the policy.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I have received your review and have followed up on my side
Kindly note that you recently spoke to a consultant to adjust your premium and benefits for the policy. A mandate was sent out as discussed in the call, but no response was received. We are unable to do an automatic mandate on our side, which is why the consultant explained the process and sent the mandate at the end of the call.
I have asked her to give you a call again to assist and have requested the call you had with her on the 21st to hear what was discussed. This will gladly be sent through to you as well
Kindly note that a cancellation has been processed on the policy.
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's replyOfficial
27 Jul 2022, 16:22Dear Natasha,
I did have a listen to the call and wanted to provide some feedback from my side. In the call, you did advise that you are not interested in the cover but after the consultant explained the adjusted premium, you confirmed that she can send out the documentation for you to view.
You did advise that you don't want a mandate until you have had time to go through the offer and I do apologize that this request was not adhered to.
This matter has been sent through to our cancellations team to address with the consultant and I have asked her to give you a call back to confirm the cancellation of your policy
Please accept my apologies for this and feel free to let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I did have a listen to the call and wanted to provide some feedback from my side. In the call, you did advise that you are not interested in the cover but after the consultant explained the adjusted premium, you confirmed that she can send out the documentation for you to view.
You did advise that you don't want a mandate until you have had time to go through the offer and I do apologize that this request was not adhered to.
This matter has been sent through to our cancellations team to address with the consultant and I have asked her to give you a call back to confirm the cancellation of your policy
Please accept my apologies for this and feel free to let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
Platinum Life's reply27 Jul 2022, 16:22
Official
Dear Natasha,
I did have a listen to the call and wanted to provide some feedback from my side. In the call, you did advise that you are not interested in the cover but after the consultant explained the adjusted premium, you confirmed that she can send out the documentation for you to view.
You did advise that you don't want a mandate until you have had time to go through the offer and I do apologize that this request was not adhered to.
This matter has been sent through to our cancellations team to address with the consultant and I have asked her to give you a call back to confirm the cancellation of your policy
Please accept my apologies for this and feel free to let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor
I did have a listen to the call and wanted to provide some feedback from my side. In the call, you did advise that you are not interested in the cover but after the consultant explained the adjusted premium, you confirmed that she can send out the documentation for you to view.
You did advise that you don't want a mandate until you have had time to go through the offer and I do apologize that this request was not adhered to.
This matter has been sent through to our cancellations team to address with the consultant and I have asked her to give you a call back to confirm the cancellation of your policy
Please accept my apologies for this and feel free to let me know if there is anything else I can assist with
Kind Regards
Simone Venter
Client Relationship Specialist & Client Care Supervisor